Return+ Exchanges
Items purchased from the SALE category are final selling only
We happily accept returns within 15 days of purchasing for a full refund! We have also extended our return acceptance for an additional 7 days afterward [total 22 days after purchasing] for store credit only. We recommend trying on all items in your order before washing to ensure they fit and that there are no other issues. We cannot accept returns or submit refunds after items have been used or washed.
An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage
The return package must be postmarked back to us within seven calendar days of delivery in order for us to receive it within the time frame for a full refund. Items can be returned after this 15 days after purchasing for a store credit.
Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. CHARLIEANDTAY is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
Please allow up to two weeks for your return to be processed once received at our shop location, and 1-3 business days for refunds to be processed to your original form of payment.
Proof of purchase is required for items to be return-eligible.
Our return address:
2910 Mountain Lion Dr #202
Loveland, CO 80537
LOST PACKAGE DISCLAIMER:
We are not responsible for lost returned packages. We also do not have control of the shipping timeline of your package once it leaves our doors, and we are not responsible for delayed, lost, or stolen packages. If there is an issue with your shipping company, please contact or file a claim with them. Thank you for understanding.
Welcome to Charlieandtay! We're a baby company located in the valley of beautiful Phoenix, Arizona. Founded by Kristin. Our products are inspired by my youngest daughter Taylor! We strive to create a lifestyle of comfort and simplicity. We're excited to have your child join the Charlieandtay family!
Meet Kristin!
Hello! My name is Kristin, I am the one behind our Charlie-and-Tay company. I have always admired a calm and simplicity lifestyle, and I think that really shows through our company designs. I hope to share with you all of the things we love! Growing up...I was known as the girl who had a passion for baby fashion! And it is so true! Although not always for the popular bling style fashion...I have always loved a more simplicity type style. The collections we design and create for our little tribe, we hope you love for your little ones as well!
When we were expecting our second daughter, Taylor, we struggled to find a name that fit her. The name I had originally wanted for her was Charlotte Taylor [nickname Charlie!]. After she was born...we took one look at her and decided right then and there that she looked like a Taylor Marie! [Taylor being one of our favorites, Marie after my middle name] We often call her Tay, and that's where CHARLIE AND TAY got its name!